FAQ'S

❓ Frequently Asked Questions (FAQs)

Welcome to the Indianmarket.shop Help Center! Below are some of the most common questions we receive. If you need further assistance, feel free to reach out to our support team at support@indianmarket.shop.

🛒 1. How do I place an order?

Placing an order is easy!
Just browse your favorite products, add them to your cart, and proceed to checkout. You’ll be asked to enter your shipping details and make a secure payment.

📦 2. How long does delivery take?

We typically deliver within 3–7 business days, depending on your location:

  • Metro Cities: 3–5 days

  • Other Areas: 4–7 days

You'll receive tracking information as soon as your order is shipped.

🚚 3. Do you offer free shipping?

Yes! We offer free standard shipping on all orders above ₹999.
For orders below that, a nominal shipping fee of ₹49 applies.

💳 4. What payment methods do you accept?

We accept:

  • Credit/Debit Cards (Visa, MasterCard, RuPay)

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Net Banking

  • Wallets

  • Cash on Delivery (in select areas)

🔄 5. Can I cancel or modify my order?

You can cancel or modify your order before it is shipped. Once the order is dispatched, cancellations or changes will not be possible.
To request a cancellation, email us at support@indianmarket.shop with your Order ID.

🔁 6. What is your return & refund policy?

We accept returns within 7 days of delivery if:

  • The item is damaged, defective, or incorrect

  • It is unused and in original packaging

To request a return or refund, contact us with photos and order details.
You can read our full [Refund Policy] and [Return Policy] for more info.

📧 7. How can I contact customer support?

You can reach our friendly support team at:

Email: support@indianmarket.shop
Support Hours: Monday to Saturday, 10 AM – 6 PM IST

🔒 8. Is it safe to shop on Indianmarket.shop?

Absolutely! We use secure SSL encryption and partner with trusted payment gateways to ensure your data and transactions are safe.

🎁 9. Do you offer gift wrapping or gift cards?

At the moment, we don’t offer gift wrapping, but we’re working on adding this feature soon!
Digital gift cards will also be available in future updates.

📍 10. Where is Indianmarket.shop based?

Indianmarket.shop is proudly based in India and ships nationwide. Our mission is to bring quality products to your doorstep at fair prices.

Still have questions?
📧 Drop us an email at support@indianmarket.shop — we're happy to help!